Privacy Policy
Last Updated: April 1, 2025
At TranslatorSage, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real-time translation services.
Information We Collect
We collect information that you provide directly to us, information we collect automatically when you use our services, and information from third parties.
Information You Provide to Us
- Account information: When you create an account, we collect your name, email address, password, and other contact information.
- Profile information: Information you add to your profile, such as job title, company name, and profile picture.
- Payment information: When you subscribe to our services, we collect payment details, billing address, and other financial information necessary for processing payments.
- Communications: Information you provide when you contact us for support, respond to surveys, or communicate with us in any way.
Information We Collect Automatically
- Usage data: Information about how you use our services, including features you use, time spent on the platform, and other usage statistics.
- Device information: Information about the device you use to access our services, including hardware model, operating system, unique device identifiers, and mobile network information.
- Log data: Server logs, IP addresses, browser type, referring/exit pages, operating system, date/time stamps, and clickstream data.
- Audio data: When you use our voice translation features, we process the audio data to provide translation services.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send administrative messages, updates, security alerts, and support messages
- Respond to your comments, questions, and requests
- Develop new products and services
- Monitor and analyze trends, usage, and activities in connection with our services
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Personalize and improve your experience
Data Retention
By default, we do not store the content of your translated conversations unless you explicitly enable this feature. When enabled, we retain this data for the period specified in your account settings.
We retain your account information and other personal data for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Data Security
We implement appropriate technical and organizational measures to protect the security of your personal data. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and employee training.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
International Data Transfers
Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.
If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to rectify inaccurate personal information
- The right to request the deletion of your personal information
- The right to restrict or object to the processing of your personal information
- The right to data portability
- The right to withdraw consent
To exercise these rights, please contact us at privacy@translatorsage.com.
Cookies and Similar Technologies
We use cookies and similar tracking technologies to track activity on our services and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.
Children's Privacy
Our services are not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@translatorsage.com
Address: 123 Tech Avenue, Suite 400, San Francisco, CA 94105, United States